TERMS AND CONDITIONS FOR BOOKING
BY BOOKING APARTMENTS WITH DREAMS SERVICED ACCOMMODATION YOU ARE AGREEING TO THE FOLLOWING TERMS AND CONDITIONS.
1.1. Your booking is with DREAMS SERVICED ACCOMMODATION
1.2. References to ‘you’ or ‘your’ are references to the person or organisation making the booking with DREAMS SERVICED ACCOMMODATION.
1.3 These terms apply to bookings made via the DREAMS SERVICED ACCOMMODATION website, by email or telephone or in person with DREAMS SERVICED ACCOMMODATION.
1.4. Your booking is confirmed and a legal contract concluded once your payment has been successfully made. No booking is made or contract concluded when payment is declined or unauthorised.
1.5. You agree that the booking is for a short term stay for leisure, business or temporary purposes and does not give rise to an assured shorthold tenancy or lease and is an excluded agreement within the meaning of s. 3A(7)(a) of the Protection from Eviction Act 1977 in UK.
1.6. Bookings can be for any length from one night up to six months
1.7.Bookings may only be made by a person aged 18 or above and there must be at least one person aged 18 or above staying in the APARTMENTS.
1.8. You may not re-sell or re-assign your booking to any other person or organisation except with the express authority of DREAMS SERVICED ACCOMMODATION.
2. Payment and Cancellations
2.1. Unless otherwise agreed all payments shall be made by Credit or Debit Card or by Bank Transfer. DREAMS SERVICED ACCOMMODATION do not charge booking fees or credit or debit card fees.
2.2. Full payment is required upon booking unless expressly agreed otherwise by DREAMS SERVICED ACCOMMODATION.
2.3. The total price for your entire stay will be presented to you before you confirm your booking and make payment. Our pricing is dynamic and therefore the price for the same or similar APARTMENTS may vary over time after your booking is made. This does not confer upon DREAMS SERVICED ACCOMMODATION any right to require additional payment where the price increases and does not confer any right on you to a discount if the price decreases.
2.4. If you cancel the booking within 30 days of your booked arrival date, then DREAMS SERVICED ACCOMMODATION reserves the right to retain the full amount paid.
2.5. DREAMS SERVICED ACCOMMODATION reserves the right to cancel bookings within 30 days of the first day of the reservation where it is necessary due to reasons outside of DREAMS SERVICED ACCOMMODATION’s reasonable control or in the event of an overbooking due to delays or errors within the booking system. In the event of such cancellation, the client will receive a full refund.
3. YOUR STAY
3.1. Check-in time is from 3pm and check-out time is no later than 11 am, unless expressly agreed by DREAMS SERVICED ACCOMMODATION otherwise. DREAMS SERVICED ACCOMMODATION may request an additional payment for early check-in or later check-out. Information on the check-in and check-out procedure and access to the ACCOMMODATION will be provided separately.
3.2. DREAMS SERVICED ACCOMMODATION provide serviced ACCOMMODATION rather than a hotel or guest house service.
3.3. Included in your room/apartment will be linen and towels and shower gel. A cleaning service may be provided and further information is available on request.
3.4. You are responsible for the conduct of all persons staying within the ACCOMMODATION and shall ensure that they comply with these terms and conditions. You and your guests must not:
3.4.1. Smoking on the premises. All rooms and common spaces in our ACCOMMODATION is strictly non-smoking – you and other guests may only smoke outside of the premises.
3.4.2. Bring any pets into the premises, except for assistance dogs or unless expressly agreed by DREAMS SERVICED ACCOMMODATION;
3.4.3. Bring any potentially dangerous or hazardous materials or equipment onto the premises;
3.4.4. Tamper with any fire alarms or emergency equipment;
3.4.5. Remove, damage or destroy any DREAMS SERVICED ACCOMMODATION property;
3.4.6. Use any technology provided by DREAMS SERVICED ACCOMMODATION to download or access any unlawful or obscene material;
3.4.7. Cause unreasonable disturbance to our other guests or any DREAMS SERVICED ACCOMMODATION staff;
3.4.8. Make excessive noise particularly after 11pm especially from TV’s and other electronic devices;
3.4.9. Fail to return your room keys/fobs/cards at the end of your stay as, in the interests of security, we may have to replace the corresponding locks.
3.5. If you wish to extend your booking you must give us at least 7 days’ notice prior to the end of your rental period. Any extension to your booking is subject to availability, our approval and a rental agreement.
4. DAMAGE, THEFT & COSTS
4.1. DREAMS SERVICED ACCOMMODATION reserves the right to charge to the credit/debit card used for payment or any other card used to provide security in respect of: 4.1.1 The cost of replacing or repairing any property of
4.1.1. The cost of replacing or repairing any property of DREAMS SERVICED ACCOMMODATION including furniture, upholstery, fittings, appliances or other fixtures and items which are damaged during your stay;
4.1.2. The cost of replacing any items of property which are stolen from the ACCOMMODATION during your stay
4.1.3. Any breach of our non-smoking policy. A standard charge of £100 will be charged to your card where we find evidence of smoking within the ACCOMMODATION to cover cleaning costs but we reserve the right to charge additional amounts to cover any damage caused by smoking
4.2. Such costs may be charged on check-out but DREAMS SERVICED ACCOMMODATION reserves the right to apply such charges to your card later where necessary.
4.3. Where DREAMS SERVICED ACCOMMODATION is unable for any reason to apply such a charge against your credit/ debit card then an invoice will be sent to you and which you agree to pay within 14 days of receipt.
4.4. DREAMS SERVICED ACCOMMODATION will provide a receipt including a breakdown of costs for all additional charges made to your credit or debit card.
5. Privacy, Data Protection and Credit/Debit Card Security
5.2. You should note that we are required by law to maintain a register of all guests’ names and nationality (to be taken on arrival) and to keep such details on
file for at least 12 months from the date of arrival.
In addition, for guests who are not of British, Irish or Commonwealth nationalities we are required to take details of your passport or other travel documentation and the address of your next destination.
6.1. DREAMS SERVICED ACCOMMODATION want to ensure that you have an enjoyable stay.
6.2. If you have a problem during your stay, please talk to any member of staff who will be able to help you.
6.3. If DREAMS SERVICED ACCOMMODATION are unable to informally resolve any complaint you have at the time of your stay, then you may submit a formal complaint in accordance with this procedure. Formal complaints should be submitted in writing using the contact details below. Please provide as much information as possible in order that DREAMS SERVICED ACCOMMODATION may properly investigate your complaint.
6.4. Your complaint will be dealt with by an appointed member of the DREAMS SERVICED ACCOMMODATION management team. DREAMS SERVICED ACCOMMODATION aims to respond to formal complaints within 2 days but if this will not possible DREAMS SERVICED ACCOMMODATION will notify you of this and about when it expects to respond. DREAMS SERVICED ACCOMMODATION will set out the outcome to your complaint in writing.
6.5. DREAMS SERVICED ACCOMMODATION reserves the right to reject without further investigation any vexatious complaint or complaint made in bad faith.
Email address: firstname.lastname@example.org
7. LIMITATION OF LIABILITY
7.1. The liability of DREAMS SERVICED ACCOMMODATION to you under these terms and conditions shall be limited to the total value of your booking (unless the Hotel Proprietor’s Act 1956 applies, in which case our liability will be
limited to the maximum prescribed under that Act) except where such loss is caused by our negligence, in which case it shall be limited to any direct and reasonably foreseeable loss suffered by you.
7.2. DREAMS SERVICED ACCOMMODATION shall not be liable in any circumstances to you for any consequential or indirect loss including loss of profit, data, management time, reputation or goodwill.
7.3. DREAMS SERVICED ACCOMMODATION shall not be liable for any damages or loss caused by conditions or events beyond its control including, but not limited to:
7.3.1. Strike, lockout or other labour dispute affecting the employees of DREAMS SERVICED ACCOMMODATION;
7.3.2. Acts of God;
7.3.3. Natural disasters;
7.3.4. Acts of war or terrorism;
7.3.5. Act or omission of government, highway authorities or telecommunications carrier, operator or administrator;
7.3.6. Delay in manufacture, production or supply by third parties of equipment or services required for the performance of the Services or production
and supply of the Goods;
7.4. Nothing in this clause or these terms shall limit DREAMS SERVICED ACCOMMODATION’s liability for death or personal injury or in respect of fraudulent misrepresentation.
8.1. If any provision or provisions of these terms and conditions shall be held to be invalid, illegal, unenforceable or in conflict with the law of any jurisdiction, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby.
9.1. The failure of any party at any time to require performance of any provision or to resort to any remedy provided under these terms and conditions shall in no way affect the right of that party to require performance or to resort to a remedy at any time thereafter, nor shall the waiver by any party of a breach be deemed to be a waiver of any subsequent breach. A waiver shall not be effective unless it is in writing and signed by the party against whom the waiver is being enforced.
10. EENTIRE AGREEMENT
10.1. These terms and conditions constitutes the entire agreement between the parties and supersedes all prior communications, understandings, and agreements relating to the subject matter hereof, whether oral or written.
11. THIRD PARTY RIGHTS
11.1. Nothing in this Agreement is intended to, nor shall, confer any rights on a third party unless expressly provided otherwise
12.1. This Agreement shall be construed in accordance with English Law and the Courts of England and Wales shall have exclusive jurisdiction in so far as any matter arising from this Agreement is required to be referred to a court of law.